Returns & Exchanges

At Lorex USA, we stand behind our high-performance security solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return your equipment for a full refund or exchange within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Log into your Lorex account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronics in their original packaging, including all cameras, cables, mounts, and manuals to ensure a full refund without restocking fees.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians receive and inspect your returned hardware for functionality, we will process your refund to the original payment method within 5-7 business days.