Frequently Asked Questions
Everything you need to know about our premium security solutions and services.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental USA usually takes 3-5 business days depending on your location.
Do your security cameras come with a warranty?
Yes, all Lorex products come with a standard one-year manufacturer warranty. We also offer extended warranty plans for additional peace of mind.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of the delivery date.
Are there any monthly subscription fees for remote viewing?
No, Lorex provides remote viewing via our mobile apps without any monthly subscription fees. Your data is stored locally on your recorder's hard drive.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm financing.
Do you offer technical support for system installation?
Absolutely. We provide comprehensive online setup guides, video tutorials, and live technical support to assist you with the installation of your security system.